If you decline Route Shipping Protection, we are not responsible for items damaged in shipment or lost or stolen items that are reported as delivered by the carrier. No refunds or exchanges on personalized items.
We do not offer refunds or replacements when customers enter the wrong shipping address.
We offer refunds if you meet the following:
(1) Items must be sent in the same condition as you receive using our return label that is provided by our customer service representatives.
(2) Email us at firstname.lastname@example.org (Name, Order Number, and any information of why you are requesting a refund).
We have a 30-day money back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund and it make take 3-5 business days to process through your bank.
Do not send your purchase back to the address from which it came.
If you are not satisfied with the product, let us know and we'll do our best to make it right. You can send an email to email@example.com.
If an item is defective or damaged due to manufacturer error or if we ship you the wrong item, we will send a replacement to you. You may need to return the wrong item with a prepaid shipping label (return label is generated by our customer service representatives via email/phone). You must send pictures of the damaged or incorrect item to start the replacement process.
If an order is lost in transit, we will replace it. You will be provided a tracking number and this is what we use to determine if an order has been lost in transit or delivered.
If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.
Returned to Sender
If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. There will be a 30% restocking fee taken out of the refund as well.
Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.
If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.
All of our products are printed on demand, especially for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase. Orders for Apparel, Mugs, and Ornaments cannot be canceled or modified at all.
Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.
Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.
Damages and issues
Please inspect your order upon reception and contact our support team immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We request that customers contact us immediately, within 3 business days, if possible, after receiving a defective or wrong item so that we can get you a replacement item quickly. Claims for defective or wrong orders will not be accepted after 30 days from delivery.
We depend on the customer to provide us with accurate shipping instructions. Items lost because the customer provided an inaccurate address are the responsibility of the customer, are not covered by insurance, and no refunds will be given.
Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.